All items sold by Got Em’ Soles are pre-owned or deadstock sneakers and streetwear, sold as described in the listing photos and condition notes. Because of this, our return policy works as follows:
Condition guarantee
If an item arrives significantly different from how it was described or photographed (wrong item, undisclosed damage, not authentic), contact us within 3 days of delivery at gotemsolesnkrs@gmail.com with photos, and we will offer a full refund or exchange, including return shipping costs.
Change of mind / sizing
We accept returns for buyer’s remorse or sizing issues within 14 days of delivery, provided the item is unworn, in its original packaging, and in the same condition it was shipped. Return shipping is the buyer’s responsibility in this case.
Non-returnable items
Items marked “final sale” in the listing, and any item that shows signs of wear after delivery, are not eligible for return.
How to start a return
Email gotemsolesnkrs@gmail.com with your order number and reason for return. We’ll respond within 1-2 business days with return instructions and an address.
Refund timing
Once we receive and inspect the returned item, refunds are issued to the original payment method within 5-7 business days.
Questions?
Contact us at gotemsolesnkrs@gmail.com.